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Killer Apps: ASEPCO Customer Support

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Bored Businessman  

“I don’t answer the phone. I get the feeling whenever I do that there will be someone on the other end.”~ Fred Couples

 

Whatever happened to answering the phone?

We’ve all been there before:

You call one of your suppliers because you need something.

The phone rings and then you get the voice system choice menu.

Thank you for calling. Please listen to the following to ensure we direct your call to the appropriate voice mailbox:

You may enter the extension of the person you are trying to reach at any time. Otherwise:

  • Press 1: If you want sales. [They’ll get back soon, maybe.]
  • Press 2: If you want technical assistance. [They’ll get back within a week, we promise.]
  • Press 3: If you are not sure who you should talk to. [This goes to our general voicemail, eventually someone may get back to you, but you’ll probably have to call again.]
  • Press 0: If it makes you feel better. [This still goes to our general voicemail.]

So, you leave a message and then when you don’t get a response, you leave another message and eventually you may get someone.

In the meantime you can’t answer your customer’s question because you can’t get the information from your supplier.

Your customer is getting angry and may end up going somewhere else, because they don’t have time to wait for your supplier.

No Shoes, No Shirt… Come on in!

At ASEPCO we believe in old-fashioned values like customer service.

We haven’t forgotten that you come first. When you call us you actually speak to a real living person, not a machine!

Ask us a question and you’ll get an answer.

Have a complicated custom product design? We’ll gladly have engineering put together a custom quote.

Not sure when you’ll get your order? We’ll send you the tracking information again (because we actually sent it with the confirmation! Now that was thinking ahead!).

ASEPCO Customer Service

Need your heat number certifications that were lost? Go online 24/7 to our website and retrieve them when it’s convenient for you.

ASEPCO is so committed to your satisfaction that we offer Customer Service support from 5:30 a.m. Pacific Time to 8 p.m. Eastern Time.

Who else is going to give you this kind of service? Besides your mom.

ASEPCO wants to save you time and money (and headaches)!

For more info, visit our Customer Support Page!


ASEPCO – Thinking Ahead – Saving You Time, Saving You Money, and Improving Your Products.

Phone: 800.882.3886

Email: info@wmftg.com

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